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Warranty

Below is an overview of the various product warranties and services.

General Warranty
Virtual Vision offers a 1 year warranty on all products. Virtual Vision warrants to the customer that if a product is or becomes defective and that if in the opinion of Virtual Vision the defect is due to faulty materials or workmanship, Virtual Vision will from the date of sale of the product to the customer and during the warranty period (12 Months), repair or replace, at its sole option, free of charge, any such defective component part of the equipment, subject to the following conditions:

- The product has at all times been used in accordance with the operating instructions issued by Virtual Vision.
- The warranty only covers breakdowns or faults due to defect in materials or workmanship. It does not cover wear & tear, gradual deterioration in performance, failure caused by, use of unauthorised or unsuitable software, connection to incompatible equipment, ingress of moisture, fluid or foreign bodies, physical or electrical stress, connection to an electrical supply for which it has not been adjusted, lightning strike, incorrect storage, operation or use of the product in unsuitable environments or inappropriate applications, incorrect installation, accidental damage or damage caused by negligence or misuse, unauthorised modification, incorrect adjustment or repair by persons other than Virtual Vision trained personnel.

Virtual Vision Warranty
- CopyBox CD/DVD/BD duplicators; 2 year carry-in warranty. This warranty covers parts, labour and return shipment from Virtual Vision to customer.
- CopyBox Flash duplicators; 1 year carry-in warranty. This warranty covers parts, labour and return shipment from Virtual Vision to customer.

Epson Warranty
- Epson Disc Producers; 1 year warranty including on-site swap service. Optional "Cover Plus" warranty extension to 3 years.

Rimage Warranty
- Rimage Disc Publishers and Autoprinters; 1 year carry-in warranty. Optional on-site service contracts from 1 to 5 years.

Primera Warranty
- Primera Disc Publishers and Autoprinters; 1 year carry-in warranty. Can be extended to 2 years after registration with Primera Europe. Support and repairs within the warranty period is provided by Primera Europe.

Acronova Warranty
- Acronova CD/DVD/BD duplicators; 1 year carry-in warranty. This warranty covers parts, labour and return shipment from Virtual Vision to customer.

VS Security Products Warranty
- VS Security Products degaussers; 1 to 3 years carry-in warranty depending on model. Optional warranty extension. This warranty covers parts, labour and return shipment from Virtual Vision to customer.

Garner Warranty
- Garner degaussers and destroyers; 1 year carry-in warranty. Optional warranty extension. This warranty covers parts, labour and return shipment from Virtual Vision to customer.

ADR Warranty
- ADR robot duplicators; 1 year carry-in warranty, optional warranty extension. For the robotics a 5-year warranty applies. This warranty covers parts, labour and return shipment from Virtual Vision to customer.

TEAC Warranty
- TEAC Disc Publishers and Autoprinters; 1 year carry-in warranty, optional warranty extension. This warranty covers parts, labour and return shipment from Virtual Vision to customer.

For more information on product warranty and warranty extensions please contact us.